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Return/Exchanges

RETURN / EXCHANGES POLICIES
We fulfill orders as they come in and cannot be canceled after 12h of being made. Once an order is placed we cannot alter or add onto the order.
We want you to love your Bio Jewels and be 100% satisfied with your purchase. 
If for any reason you might want to return your product please follow the steps:
Before returning any products please contact our customer service department at: Customer_Service@simplynaturebiogoods.com
In the email briefly let us know what is the issue and we will guide you thru the return process.
We will gladly offer MONEY BACK for items returned within the following conditions:
All problems with orders must be reported within 24 hours of receiving the product. You will be given a return, exchange, or refund number #.
Your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We require a receipt or proof of purchase.
Please include all tags in your return.
Inside your package please enclose your information along with your order number & email used at checkout (you may use the invoice sent with the item for this purpose).
You must mail the product back to our headquarters.Your item must arrive back to us within 7 business days from the day you received your order. This policy begins once delivery is confirmed by USPS.
Please allow 7 Business days for our customer service department to process your item once it arrives back to us. Once the product is received, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your request. Online refunds, credits or rejections are notified to the customer via email to the email used at checkout.
If you are approved, then a refund or credit will automatically be applied to your customer account or credit card within 7 days.
WE WILL NOT HONORED MONEY BACK RETURNS IF ALL OF THESE CONDITIONS ARE NOT MET.
We will offer ONLINE CREDIT if the item is returned after the 7th business day and before/on the 14th business day from the date of delivery. The item must also meet all the return/exchange policies and must be revised by our Customer Service department.
NO money back returns or online credit if item is not return to us within 14 business days. NO EXCEPTIONS.
In order to receive online credit, the customer will need to create an member account with us.
Discounted item sales are final. No refunds granted for these items, only store credit if applicable.
If you are returning back an item you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your item back and we will not be responsible for any items lost while attempting a return.
Any damaged product must be received by us before any refund,credits or product reshipment.
Exchanges re-shipping costs will be covered by us in case we have made a mistake.
Exchanges due to a customer error will be charged additional re-shipping cost.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Simply Nature Bio Goods is not responsible for lost or stolen packages. Please double check all the information you input for shipping purposes.
All merchandise is carefully inspected before shipping. We cannot take fault on damaged items after they are worn. You must notify us within 24 hours of receiving your package if there are any manufacture defects or an item is broken.
INTERNATIONAL CUSTOMERS:
All international orders are subject to ALL RETURN/EXCHANGES POLICIES
Money back returns ONLY if item is back to us within 30 days of confirmed delivery.
Online Credit ONLY if the item is returned after 30 days and before 45 days of confirmed delivery.
NO money back or credit if attempted return exceeds the 45 day period.
If your package is held at the post office more than likely custom fees are due. You would need to cover the fees in order to retrieve the package. If the package is sent back to us we will notify you to reattempt delivery. At that time we cannot cancel nor credit the order, as it would’ve fell well outside the allowable days. We as merchants are not liable for an undelivered package due to incorrect shipping address or being left unclaimed at the post office.
    PLEASE SEND RETURNS/EXCHANGES TO:
    Simply Nature Bio Goods
    927 NW 97TH AVE, UNIT 204
    MIAMI, FL, US, 33172
    ALL EXCHANGES ARE SUBJECT TO PRODUCTION TIME IN CASE THE DESIRED BIO GOODS ARE NOT CREATED. PRODUCTION TIME 4-6 WEEKS.

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